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FAQ
Welcome to our Frequently Asked Questions page. Here you'll find answers to common inquiries about Arm Alpha and our services.
Find Answers to Common Questions About Our Services
Welcome to the Arm Alpha FAQ page. We understand that you may have questions about our advanced, non-custodial automated trading solutions. We've compiled a comprehensive list of frequently asked questions to provide you with clear and detailed information. If you don't find the answer you're looking for, please don't hesitate to contact us directly.
How does the non-custodial model work?
In our non-custodial model, you maintain complete ownership and control of your digital assets. You connect your own exchange account (e.g., Binance, Bybit, Kraken, Coinbase) to a third-party platform like 3commas.io, which executes trades based on our signals. We do not hold your funds or have withdrawal access, ensuring your assets remain secure.
Who can benefit from your services?
Individual Traders
Looking to automate their trading strategies and optimize returns.
Experienced Investors
Seeking advanced strategies to enhance their portfolios.
Institutional Investors
Interested in non-custodial solutions for asset management.
Crypto Enthusiasts
Wanting to capitalize on market volatility without extensive trading knowledge.
Do I need prior trading experience?
Q: Do I need prior trading experience to use your services?
A: No prior trading experience is necessary. Our team of Sales Engineers will guide you through the entire process, from onboarding to strategy deployment. We provide educational resources and support to help you understand how our strategies work.
Can I customize the trading strategy?
Customization Options
Yes, while we deploy the strategy for you, you can customize certain parameters in your 3commas.io account, such as:
  • Investment Amounts: Decide how much capital to allocate.
  • Asset Selection: Choose the cryptocurrencies you wish to trade.
  • Maximum Capital Allocation: Adjust as your profits compound.
Personalized Assistance
Our Sales Engineers will work with you to tailor the strategy to your investment goals and risk tolerance.
Do you offer multiple strategies?
  • Current focus: We can build various types of strategies at the clients request but recommend a directional dollar cost averaging mean reversion strategy using our advanced technical analysis functions.
  • Continuous improvement: Ongoing optimization of existing strategy to adapt to market conditions.
How do you handle different market conditions?
1
Analyzing Market Volatility
Adjusting to year-to-date volatility for optimal performance.
2
Asset Diversification
Trading on assets with varying market caps and volatility profiles.
3
Strategic Adjustments
Recommending moving into stablecoins or deploying market-neutral strategies during bear markets.
Our strategy is designed to perform across various market conditions by:
  • Analyzing Market Volatility: Adjusting to year-to-date volatility for optimal performance.
  • Asset Diversification: Trading on assets with varying market caps and volatility profiles.
  • Strategic Adjustments: Recommending moving into stablecoins or deploying market-neutral strategies during bear markets.
Supported exchanges
Binance
One of the supported exchanges for our trading strategy.
Bybit
Another exchange compatible with our services.
Coinbase Pro
A popular exchange supported by our strategy.
Kraken
One of the many exchanges we support.
Our team can provide a full list and assist you with connecting your preferred exchange.
How is your subscription fee calculated?
Our subscription fee is based on the expected monthly profit calculated from your starting capital, multiplied by our strategy's daily compounding rate over 30 days. We apply a percentage fee based on your capital deployment tier, with volume discounts for larger investments.
Subscription Tiers and Fees
Q: What are the subscription tiers and fees?
A: Our subscription tiers are:
25%
Under $50K
of Expected Monthly Profit
22%
$50K - $250K
of Expected Monthly Profit
20%
$250K - $1M
of Expected Monthly Profit
18%
$1M - $5M
of Expected Monthly Profit
Is there an onboarding fee?
  • Yes, we charge a one-time onboarding fee of $100 per trading bot
  • This fee covers:
  • Personalized setup assistance
  • Strategy deployment by our Sales Engineers
Are there any hidden fees or commissions?
No. We are transparent about our fees. There are no hidden charges or commissions on your actual profits beyond the subscription and onboarding fees.
Accepted Payment Methods
Credit/Debit Cards
Processed through Stripe
Cryptocurrencies
Via MoonPay, Hel.io, or Coinbase Commerce
PayPal
Direct PayPal payments accepted
Q: What payment methods do you accept?
A: We accept payments via:
  • Credit/Debit Cards (processed through Stripe)
  • Cryptocurrencies (via MoonPay, Hel.io, or Coinbase Commerce)
  • PayPal
Refund Policy
Refunds are provided at our discretion and are evaluated on a case-by-case basis. If you have concerns about our services, please contact our support team to discuss your situation.
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